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Judging Criteria

 Residential and Non-residential Categories

Remark:

  • Indexed document submission must be in correct sequence based on the pre-set order of the Judging Criteria. Otherwise, points will be deducted.
  • Items with an asterisk (*) requires one or more submission(s) of photo evidence.
  • Supporting documents are not limited to the Judging Criteria.

1.      Management Service

  • Establishment of Owners’ Corporation and Appointment of property management company / agency
  • Regular communication between parties
  • Acquisition of insurance plans (including Public Liability Insurance)
  • Availability of Management Operations Manual
  • Availability of Deed of Mutual Covenant (DMC) at Management Office
  • Customer Feedback* (including appreciation letters or positive end-user feedback)
  • Employee Training and Development Programme
  • Contingency plan(s) for:
    • Flooding
    • Utility Suspension
    • Bomb Threat
    • Fire Breakout
    • Others (please specify in the nomination form, if any)

2.      Maintenance Service

  • Maintenance overview* (including maintenance work on exterior, key locations and mechanical rooms)
  • Perform regular maintenance and inspection
  • Maintenance and Renovation work for building exterior, building structure, building facilities, the drainage system and plumbing system
  • Availability of building records (including General Building Plan, Building Services Plan and Building Structural Plan)
  • Availability of Emergency Management Manual
  • Fire Safety Provision* (including Means of Escape (MOE), Means of Access (MOA) and the updated code of practice for Fire Resisting Construction (FRC))
  • Slope Inspection (Annual inspection and 5-year engineer report)
  • Presence of Unauthorised Building Works (UBW) and enforcement actions* (if any)

3.      Cleaning Service

  • Hygienic condition of all exterior area, key locations, mechanical rooms and alleys (if any)
  • Cleaning schedules (daily / weekly / monthly / bi-monthly)
  • Perform regular disinfection and pest control actions
  • Safe handling of hazardous materials

4.      Security Service

  • Accurate and effective patrol scheduling with frequent reviews and follow-ups
  • Operatives’ uniform appearance and cleanliness*
  • Provision of security equipment
  • Any criminal records in recent years (up to 5 years, if any)
  • Standing instruction for crowd control (**Applicable to nominations for Shopping Centres and Office Buildings only)
  • Evacuation plan (e.g. fire or bomb threat)

5.      Gardening and Landscaping

  • Overall gardening and landscaping condition
  • Annual improvement plan
  • Implement regular inspection and proper tree management work
  • Awards (if any)

6.      Financial Service*

Nominee may provide additional materials to exemplify effective financial control of the nominated property.

  • Example: To minimise deficit by leveraging on expenses and income.
  • In case of dispute, QPFMA 2022 Organising Committee & Judging Panel reserves the ultimate right of final decision on all additional materials provided by nominees.
  • For Residential Category, please refer to 6a.
  • For Non-Residential Category, please refer to 6b.

6a.  Financial Service* (For Residential Category)

  • Ownership of interest-bearing bank account in accordance with Building Management Ordinance (BMO) / Deed of Mutual Covenant (DMC)
  • Reserve fund(s) for emergency / planned maintenance work
  • Implement proper financial control (i.e. Variance Report)
  • Procurement procedures in accordance with BMO (Section 20A) and the Code of practice on Procurement of Supplies, Goods and Services for procurement and tender procedures
  • Preparation of financial statements (including Income and Expenditure Account and Balance Sheet)
  • Preparation of Annual Budget
  • Preparation of Annual Audit Report (except for single-owned properties)

6b.  Financial Service* (For Non-residential Category)

  • Implement proper financial control (i.e. Variance Report)
  • Preparation of financial statements (including Income and Expenditure Account and Balance Sheet)
  • Preparation of Annual Budget

7.      Green Management

  • Execution of waste disposal and pollution control* (including waste disposal, noise control, air control and water discharge and connection control)
  • Implementation of energy and water saving measures*
  • Implementation of recycling activities and education programmes
  • Indoor Air Quality (IAQ) Certificate Scheme
  • Awards (if any)

8.      Value-added Service / Corporate Social Responsibility

  • Implementation of ISO 9001, ISO 14001, OHSAS 18001, 5S Policy and other management systems
  • Value-added services including housekeeping service, minor home repair service, community / cultural / social activities, voluntary services etc.

9.      Innovation

  • New marketing tool(s) demonstrating the introduction of new or leading-edge technology that contribute to the provision of quality property / facility management service

10.    Additional Acknowledgements (Optional)

  • Nominees will be eligible for bonus points if they submit any materials beyond the mentioned criteria that add value to the nomination

 

Refurbishment / Renovation

Remark:

  • Indexed document submission must be in correct sequence based on the pre-set order of the Judging Criteria. Otherwise, points will be deducted.
  • Items with an asterisk (*) requires one or more submission(s) of photo evidence.
  • Supporting documents are not limited to the Judging Criteria.

1.      Overall framework

  • The commitment
  • A comprehensive management framework from preventive maintenance planning, preventive maintenance implementation, financial reservation to promotion and education      
  • Regular communication between external parties, services partners and owners to review the framework

2.      Preventive maintenance planning

  • Comprehensive planning to upkeep all building works and facilities
  • Maintenance manual for information concerning all major works and installation
  • Comprehensive maintenance plan setting out all maintenance actions or tasks, resources and the time scale required to carry out both predetermined and condition base maintenances  
  • Forward planning for Mandatory Building Inspection Scheme (MBIS) and Mandatory Window Inspection Scheme (MWIS)
  • Forward planning for Voluntary Building Assessment Scheme (VBAS)

3.      Preventive maintenance implementation

  • Comprehensive records for all predetermined maintenance
  • Comprehensive records for condition base maintenance
  • Proper and timely defect follow up actions
  • Management and monitoring to the quality, time, safety and impact to occupiers of rehabilitation and renovation project
  • Low ad hoc repair rate by good preventive maintenance implementation

4.      Owners' unit

  • Promotion to owner for upkeep and maintain own unit
  • Render assistance to owner for technical or other support

5.      Financial reservation*

  • Prudent budgeting and financial reservation for predetermined maintenance items inspection and defect rectification
  • Application of special fund to meet planned condition base preventive maintenance, large scale rehabilitation and/or refurbishment project expenditure
  • New initiatives for generate income through refurbishment and renovation  

6.      Promotion and education

  • Planning for promotion and education to owners of preventive maintenance and refurbishment  mindset
  • Activates and implementation for preventive maintenance and refurbishment promotion and education

7.      Retrofit*

  • New works and installation for improving maintainability 
  • New works and installation to build a better livable environment
  • Place making project to better utilize common spaces
  • Preservation of heritage elements in refurbishment project

8.      Green Management

  • The integration of preventive maintenance and refurbishment with green management 
  • The contributions of preventive maintenance to reduce resources wastage and saving*
  • The management and tree preservation in refurbishment project